UX|UI Design

If you are a worker who becomes aware of unsafe or unhealthy conditions at the workplace and report it to your employer, your union, or WorkSafeBC, you are raising a health or safety issue. If you do so, you are legally exercising a right or carrying out a duty under the Workers Compensation Act.

It is illegal for an employer or union to penalize you for raising a health or safety issue at work. If you experience negative actions from your employer or union after raising a health and safety concern, you can submit a prohibited action complaint.

The project involved transitioning from a PDF to an online form for complaint submission and providing an online portal that both workers and employers could manage and track the complaint process

Role: UX/UI Designer
Tools: Figma, Teams, HTML, CSS, JavaScript

Problem

Using the existing process both workers and employers would face significant challenges navigating the complaint process. Workers who filed a grievance often complained about ambiguity of where they were in the process , what resources where available to them and what to expect next. Employers also expressed frustration with a lack of information about the status of a complaint and access to documentation. Additionally the case workers struggled to manage and categorize submissions from workers and employers.

Solution

Design a responsive online complaint form that workers find easy to complete and understand as well as a prescreening questionnaire that sets expectations about the complaint process. We will also design an online portal that both workers and employers can use as a hub for communication with WorkSafeBC about the ongoing status of their complaint as well as upload documents and evidence.

Competitive analysis

I undertook a survey of how other insurance agencies tackled similar problems to understand their strengths and weakness and identify strategies for how we could approach the problem

User interviews

I conducted user interviews with workers who had filed complaints, employers who had complaints filed against them and case workers who managed the complaint process. I used these interviews to understand the pain points of the existing process and identify opportunities for improvement.

After conducting interviews we created user personas based on archetype of the people involved. These personas could be used as a sounding board for the prototypes that were to be created, and help guide decisions during the design and ideation phase.

By regularly cross-referencing these personas I ensured that the design stayed relevant to the intended audience.

NuDetect is NuData Security’s flagship behavioral biometrics platform, designed to help organizations identify legitimate users and detect fraudulent activity based on how people interact online. As part of the UX design team, I contributed to the redesign and enhancement of the NuDetect dashboard, transforming complex risk analysis data into actionable insights for fraud analysts and security teams.

The project focused on improving data visualization, investigation workflows, and usability across high-volume monitoring environments. Through user research, workflow analysis, wireframing, prototyping, and usability testing, we created a more intuitive experience that enabled analysts to identify threats faster, reduce investigation time, and make more confident risk-based decisions.

Role: UI Designer
Tools: Photoshop, Illustrator

To better understand the needs of fraud analysts, security investigators, and risk management teams, I planned and conducted stakeholder and user interviews focused on how organizations use NuData’s behavioral biometrics platform to identify legitimate users and detect fraudulent activity. Through structured interviews, workflow mapping, and synthesis sessions, I gathered insights into users' goals, decision-making processes, pain points, and reporting requirements.

I analyzed recurring patterns across participants and translated these findings into detailed user personas that represented key user groups, their motivations, challenges, technical expertise, and operational needs. These personas became foundational design tools that guided product strategy, dashboard design, feature prioritization, and usability improvements throughout the development of the NuDetect platform.

Building on insights gathered from user interviews and personas, I led the ideation and wireframing process for NuData's behavioral biometrics platform. I facilitated collaborative design workshops and explored multiple concepts for dashboard layouts, investigation workflows, risk scoring visualizations, and alert management experiences. Through rapid sketching and low-fidelity wireframes, I translated complex user requirements into clear information architecture and intuitive user flows.

The wireframes focused on helping fraud analysts quickly identify suspicious activity, investigate behavioral signals, and take action with minimal cognitive load. By iterating on concepts with stakeholders and incorporating user feedback throughout the design process, I established a scalable foundation that informed high-fidelity prototypes and the final NuDetect user experience.

After finalizing the wireframes, I created interactive prototypes to simulate the NuDetect dashboard experience. These prototypes allowed stakeholders and users to explore the proposed workflows, data visualizations, and alert management features in a realistic context. I conducted usability testing sessions with fraud analysts and security investigators, observing their interactions, gathering feedback, and identifying areas for improvement.

Based on usability testing results, I iterated on the prototypes to enhance clarity, reduce friction, and optimize task flows. This iterative process ensured that the final design met user needs, improved efficiency, and supported effective decision-making in high-pressure environments.